Payments & Pricing

OMU uses a transparent pricing model to ensure fair transactions for everyone:

For Renters

• Daily Rate: Set by the item owner, this is the base cost per day
• Weekly Rate: Optional discounted rate for 7+ day rentals
• Service Fee: 10% of the rental cost (helps maintain the platform)
• Security Deposit: Optional refundable deposit (returned after safe return)

For Owners

• You set your own daily and weekly rates
• OMU takes a 5% service fee from each rental
• You receive payment within 24 hours after the rental starts
• Security deposits are held separately and returned automatically

Service fees help us maintain and improve the OMU platform:

What Service Fees Cover

• 24/7 customer support
• Secure payment processing
• Platform maintenance and improvements
• Trust and safety features
• Insurance coverage
• Dispute resolution services

Fee Structure

• Renters: 10% service fee on the rental amount
• Owners: 5% service fee on earnings
• No hidden fees: All fees are clearly displayed before booking

OMU accepts various secure payment methods:

Accepted Payment Methods

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• TWINT (Swiss mobile payment)
• Bank transfer (for larger transactions)
• PayPal (coming soon)

Payment Security

• All payments are processed through secure, encrypted channels
• We never store your full credit card details
• PCI DSS compliant payment processing
• Fraud detection and prevention systems

When You're Charged

• Renters: Charged when the owner accepts your booking request
• Security deposits: Held separately and released after return
• Owners: Receive payment 24 hours after rental starts

Refund Policy

• Cancellations follow our cancellation policy (see Bookings & Messaging)
• Refunds are processed within 5-10 business days
• Security deposits are refunded within 48 hours after item return
• If an item is significantly different from the listing, full refund available

Dispute Resolution

If you have an issue with a rental:

1. Try to resolve it directly with the other party through messages
2. If unresolved, contact OMU support within 48 hours
3. Provide evidence (photos, messages, receipts)
4. Our team will review and mediate the dispute
5. Decisions are typically made within 5 business days

Common Dispute Scenarios

• Item damage: Security deposit may be used for repairs
• Item not as described: Partial or full refund may be issued
• Late return: Additional fees may apply
• No-show: Cancellation policy applies